Reviews

Thank you Joe for your honesty and professionalism.

I had another company come out to check on my ac unit that was not working and the service guy said my compressor was gone and it needed to be replaced or get an entirely new system. Joe came out to quote on a new system, but did his due diligence first and discovered a simple faulty wire chewed by a rat. He didn’t take the other guys word for it or try to sell me a whole new unit right off the bat. My unit is old and will need to be replaced before too long and I’m pretty sure this is the company that has earned that business. Thank you Joe for your honesty and professionalism.

- AM

TX

They were professional and fair to deal with, and I would endorse them for others in need of quick and reliable help.

I hired Rescue Air to help with my non-functioning AC at my Carrollton home. One of the owners, Michael, was on site quickly and was able to identify multiple issues that were taken care of promptly. These guys know the HVAC industry and were able to trouble shoot with great speed and efficiency. They were professional and fair to deal with, and I would endorse them for others in need of quick and reliable help.

Friendly, professional and overall amazing service and exceptional experience!

Woke up this morning with one of our heating units not working. Based on the yelp reviews called Rescue Air and within an hour and half Michael was at our door. Friendly, professional and overall amazing service and exceptional experience! Based on our experience, we signed a maintenance agreement with Rescue Air. Highly recommend them.

- Ariyana G.

And we're throwing away all the other guys' numbers!

We've just had Mike out for our malfunctioning A/C. He not only returned our after-hours call promptly, but also showed up within 15 minutes, explained the problem, and sorted us out efficiently and without charging us, well, anything at all due to the nature of the issue. We will definitely be calling Mike and Rescue Air for our A/C and Heating needs in the future. This is a small, independently-owned business at its best, and it is so worth supporting. We've had several A/C companies out in the past for various issues, have never been satisfied enough to call them back, and have been wishing we had someone honest, reliable, and prompt for our return business. Now, we have Rescue Air! And we're throwing away all the other guys' numbers!

- Ailise L.

I hit the jackpot... this I'm sure of after my service call was completed today

Being new to this area, I was so skeptical as I looked for a company that I could trust and feel confident about calling whenever needed. After quite a bit of online searching and reading reviews, I hit the jackpot... this I'm sure of after my service call was completed today by Rescue Air! My issue was minor, but no less important to this company. Just needed an A/C check and system tune up in an older house that we bought. Our appointment had to be rescheduled several times due to the weather. Each time, Michael was proactive in contacting me and always trying to accommodate my schedule. As soon as the temperature cooperated, I called and they were out at the best time that worked for us! Going forward, this is definitely my HVAC company of choice! Michael you've earned a long term customer here... The customer service, timeliness, flexibility, and fairness in price is unmatched!

- Ms. J.

The HVAC techs I had were all very knowledgeable and on time.

I have called on Rescue Air a couple times in the past few months when I was having thermostat and heating issue's. The staff has always been top notch, professional and very courteous. I have dealt with many other "5 star" rated HVAC techs that I found on Yelp and I had to deal with techs not showing up, and astronomical prices simply for coming out. Rescue Air was cheaper for both times they came out in a few months span COMBINED than it was for the other guys to come out once AND NOT EVEN PERFORM ANY WORK! The HVAC techs I had were all very knowledgable and on time. I highly recommend Michael and the guys over at Rescue Air not only for their benefit but for the benefit of fellow yelpers, I can't say enough good things about these guys!

- Jon H.

They're the only company I'll be calling from now on.

Called Rescue Air and Heating on Monday morning and Michael was at my house by 8:30am on Tuesday. Michael was very nice and professional. Didn't over complicate the problem and gave me a very simple and straightforward solution. All billing and scheduling is done digitally so no more illegible carbon paper receipts. Swipe your credit card right in front of you. They also run great specials so watch out for them on the web. Michael was kind enough to inform me of a special that would get me more service for less money even though I felt the original estimate was very fair. So glad I found Rescue Air and Heating they're the only company I'll be calling from now on.

- Doreen B.

Super pleased with the service from beginning to end.

My heat went out on the weekend. I heard from a friend to contact Rescue Air. He said they were awesome. They didn't disappoint! Called them on Sunday to have them contact me on Monday regarding an appointment. They contacted me first thing Monday morning and gave me a 2 hour window. Not often you get a 2 hour window with most companies! The tech came out and diagnosed the problem promptly. He replaced the part and did some additional checks and preventative maintenance I would've never expected! And it didn't cost me an arm and a leg. Super pleased with the service from beginning to end.

- Jeff P.

What a great experience!

The great reviews on Yelp got me to call Rescue Air but their amazing customer service will keep me as a customer. My a/c wasn't cooling well so I called to set up an appointment. They advised me someone would be out within 3 hours. Wow! It was already almost lunch and I really expected it to be the next day before someone could come. So this was the first pleasant surprise. Within an hour and a half, Roman had called and advised he was about 25 minutes out and would be here shortly. Second pleasant surprise. Roman arrives exactly as stated (which, by the way, was earlier than expected) and quickly and efficiently identified the problem. The end price was actually lower than his original estimate and was actually less than I was expecting overall. Third VERY pleasant surprise. What a great experience! Roman couldn't say enough good things about his company. Happy employees make for happy customers. Thank you, Roman, for getting me cool again. And thank you, Rescue Air, for being a great company.

- Deborah H.

I had a wonderful experience with using Rescue Air this week!

I had a wonderful experience with using Rescue Air this week! Roman Arnold was a wonderful, positive, helpful technician and I will be using him in the future! He was thorough and wanted to be sure I was pleased with his assessment of our air conditioning issues.

- C. C.

They called when the technician was on his way and sent a text with his picture.

When I called to make an appointment for a check and tune-up, they answered right away and were able to schedule the appointment in a timely manner. I got a reminder text the day before. They called when the technician was on his way and sent a text with his picture. Dean arrived right at the top of my time window and provided us with great service. He checked everything, explained how our ducts were set-up, ensured there was no carbon monoxide coming through any vents, etc. - very thorough. We decided to sign up for the maintenance program to have them check our systems twice a year.

- Mara R.

Absolutely great service!

Absolutely great service! Jason was extremely timely, helpful and knowledgeable. I will be turning to Rescue Air for all my future AC/heating needs and will recommend them to all my friends.

- Matt C.

He came out promptly, was very professional & courteous, and got our heat going.

Dean did a great job getting our heating issues resolved. He came out promptly, was very professional & courteous, and got our heat going. We will recommend Rescue Air to friends in the future.

- Jen S.

Dean promptly arrived at our house, he was courteous and thorough in his assessment.

Rescue Air did a great job quickly assessing our heating issue and making the necessary repair! Our heater went out on Saturday, Dean promptly arrived at our house, he was courteous and through in his assessment. The igniter was out and he didn't have the part, however, he was able to partially get some heat back to us and let us know he'd be back first thing Monday to complete the repair. He arrived Monday like promised and had the heater up and running within 15 minutes. We're so grateful for Rescue Airs prompt response and ability to get our heater back to normal in a timely manner at a reasonable price. We would definitely use them again and recommend them to others!

- Tricia R.

He wowed us and we signed up to be a member for on going HVAC tune ups.

I noticed water coming down my walls and a water bubble forming in my ceiling above my bed in the master bedroom. My AC unit is in the Attic above my bed so I turned off my AC and the leak stopped. SO I looked on Yelp to find the best HVAC company and had them come out. Dean came over, wore those shoe protectors to protect my flooring and went to work. Long story short I could tell that he loves what he does and takes pride in providing 5 star service. His company makes sure he has all the necessary certifications and schooling and tools necessary to do his job. He wowed us and we signed up to be a member for on going HVAC tune ups.

- Karim J.

what impressed us the most is that he truly cared about our particular needs.

We needed help urgently and Rescue Air really lived up to its name; Roman was prompt, professional and knowledgeable, but what impressed us the most is that he truly cared about our particular needs and how Rescue Air could best serve those needs. The installation crew did a great job too and were exceptionally neat. We feel strongly that we made the right choice!

- Debbi A.

Excellent customer service!

Excellent customer service! Jason helped us and made sure to explain what the problem was and what are options were. He was trustworthy and made me feel confident that we getting good service.

- Allan M.

I've never been pleasantly surprised by an a/c repair guy before!

One of my thermostats went dead last night. We've had this same problem before- no power to the thermostat, so nothing on the screen and no heat or a/c. When this happened last year (in the middle of August of course) we called Rescue Air, primarily because of Yelp reviews. They came out promptly and replaced a transformer which fixed the problem. It was obvious that the current problem was the same as last year. Called Rescue Air this morning and they were able to get to us by mid-afternoon. The repair guy, Joe, was quick to find the problem and get it fixed. He even added a fuse so the problem wouldn't happen again. He checked the rest of the wiring to the transformer. He also went out and cleaned up some of the wiring on the a/c unit outside. I knew the transformer would be covered under their repair warranty but I was wondering what all this extra service would cost. Joe pleasantly surprised me when he said there was no charge for anything today. I've never been pleasantly surprised by an a/c repair guy before! I'll be calling Rescue Air and requesting they send Joe out to do our regular Spring inspection on both of our systems very soon.

- Bill R.

Overall, great experience.

Overall, great experience. We signed up for the regular maintenance to have our furnace and air conditioner checked. I knew I should be doing it in the Spring and Fall and the price for it yearly, made it a no brainer. Our air conditioner decided to die, which was 18 years old, so we were just waiting on it to go. They gave us a bunch of options on replacing and explained in detail the benefits of different options. We decided to go with a middle of the road option. They had great financing options and were even able to get installed next day. I was so impressed with how quick they were and everything was digital and simple. We have only had the new system a week, but can already tell how much quieter and efficient it is. It looks so much better in our attic, it was such a mess before. Michael and Dean were fantastic and we will continue to use them.

- Kate M.

Rescue Air was referred to me by one of their other clients and I was amazed.

Rescue Air was referred to me by one of their other clients and I was amazed. It was easy to reach out and request service on their site, they responded within an hour, and had Roman out within a few. He was polite and knowledgeable and explained in detail the issue, the solution, and the next steps. I would definitely recommend to my friends, family or anyone that asks!

- Amy S.