Our Testimonials

Read Reviews From Our Happy Customers
We are a family owned heating and air conditioning company that is located in Richardson, TX. Our goal is to give 100% customer satisfaction with prompt service and reasonable rates. Advise is always free and we are here to help. Our motto is fast and fair with your repair! Not every homeowner needs or wants new equipment sometimes it does make sense to replace older inefficient equipment but other times a simple repair is all you need. We pride ourselves on being fair and honest with our assessment of your HVAC system.
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They were professional and fair to deal with, and I would endorse them for others in need of quick and reliable help.

“I hired Rescue Air to help with my non-functioning AC at my Carrollton home. One of the owners, Michael, was on site quickly and was able to identify multiple issues that were taken care of promptly. These guys know the HVAC industry and were able to trouble shoot with great speed and efficiency. They were professional and fair to deal with, and I would endorse them for others in need of quick and reliable help.”

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  • I had a wonderful experience with using Rescue Air this week!

    “I had a wonderful experience with using Rescue Air this week! Roman Arnold was a wonderful, positive, helpful technician and I will be using him in the future! He was thorough and wanted to be sure I was pleased with his assessment of our air conditioning issues.”

    C. C.

  • They're the only company I'll be calling from now on.

    “Called Rescue Air and Heating on Monday morning and Michael was at my house by 8:30am on Tuesday. Michael was very nice and professional. Didn't over complicate the problem and gave me a very simple and straightforward solution. All billing and scheduling is done digitally so no more illegible carbon paper receipts. Swipe your credit card right in front of you. They also run great specials so watch out for them on the web. Michael was kind enough to inform me of a special that would get me more service for less money even though I felt the original estimate was very fair. So glad I found Rescue Air and Heating they're the only company I'll be calling from now on.”

    Doreen B.

  • Second time they have worked on my two systems and I couldn't be happier.

    “Second time they have worked on my two systems and I couldn't be happier. Dean is very professional and knows his equipment. Great price, focused on only what is necessary to help extend the life and provides options with explanations. Next up for them is duct cleaning and soon a new system.”

    Kyle H.

  • They were professional and fair to deal with, and I would endorse them for others in need of quick and reliable help.

    “I hired Rescue Air to help with my non-functioning AC at my Carrollton home. One of the owners, Michael, was on site quickly and was able to identify multiple issues that were taken care of promptly. These guys know the HVAC industry and were able to trouble shoot with great speed and efficiency. They were professional and fair to deal with, and I would endorse them for others in need of quick and reliable help.”

  • always reliable, professional, and explains any updates thoroughly.

    “I have been with Rescue Air as a customer now for a little more than a year and every time they come out, Dean has been my guy and always reliable, professional, and explains any updates thoroughly.”

    Mike M.

  • The HVAC techs I had were all very knowledgeable and on time.

    “I have called on Rescue Air a couple times in the past few months when I was having thermostat and heating issue's. The staff has always been top notch, professional and very courteous. I have dealt with many other "5 star" rated HVAC techs that I found on Yelp and I had to deal with techs not showing up, and astronomical prices simply for coming out. Rescure Air was cheaper for both times they came out in a few months span COMBINED than it was for the other guys to come out once AND NOT EVEN PERFORM ANY WORK! The HVAC techs I had were all very knowledgable and on time. I highly recommend Michael and the guys over at Rescue Air not only for their benefit but for the benefit of fellow yelpers, I can't say enough good things about these guys!”

    Jon H.

  • They called when the technician was on his way and sent a text with his picture.

    “When I called to make an appointment for a check and tune-up, they answered right away and were able to schedule the appointment in a timely manner. I got a reminder text the day before. They called when the technician was on his way and sent a text with his picture. Dean arrived right at the top of my time window and provided us with great service. He checked everything, explained how our ducts were set-up, ensured there was no carbon monoxide coming through any vents, etc. - very thorough. We decided to sign up for the maintenance program to have them check our systems twice a year.”

    Mara R.

  • Overall, great experience.

    “Overall, great experience. We signed up for the regular maintenance to have our furnace and air conditioner checked. I knew I should be doing it in the Spring and Fall and the price for it yearly, made it a no brainer. Our air conditioner decided to die, which was 18 years old, so we were just waiting on it to go. They gave us a bunch of options on replacing and explained in detail the benefits of different options. We decided to go with a middle of the road option. They had great financing options and were even able to get installed next day. I was so impressed with how quick they were and everything was digital and simple. We have only had the new system a week, but can already tell how much quieter and efficient it is. It looks so much better in our attic, it was such a mess before. Michael and Dean were fantastic and we will continue to use them.”

    Kate M.

  • Unlike many companies, they were happy to provide service on a weekend.

    “I would highly recommend Rescue Air! Unlike many companies, they were happy to provide service on a weekend. Jason was extremely knowledgeable and friendly. He was able to quickly diagnose the problem - while also educating me about our system - and laid out several solutions to resolve the problem. We will definitely be utilizing their business for any heat/cooling related services in the future.”

    Tanaya K.

  • I know now, that I'll never call anyone else!!

    “Jason Reyes from Rescue Air was fantastic!! He was thorough and not at all pushy in his initial sales quote. He then followed up personally after the installation. I received quotes from 2 other companies before deciding on Rescue Air and I know now, that I'll never call anyone else!!”

    Christine A.

  • He was exceptional. I highly recommend this company.

    “If you are looking for a reliable, honest, and reasonable priced HVAC service company, look no further. We were extremely pleased with the service. Our technician Joe was professional, smart, and friendly. He took time to walk us through the issues and explain what work was required. He was exceptional. I highly recommend this company.”

    Lauren P.

  • He wowed us and we signed up to be a member for on going HVAC tune ups.

    “I noticed water coming down my walls and a water bubble forming in my ceiling above my bed in the master bedroom. My AC unit is in the Attic above my bed so I turned off my AC and the leak stopped. SO I looked on Yelp to find the best HVAC company and had them come out. Dean came over, wore those shoe protectors to protect my flooring and went to work. Long story short I could tell that he loves what he does and takes pride in providing 5 star service. His company makes sure he has all the necessary certifications and schooling and tools necessary to do his job. He wowed us and we signed up to be a member for on going HVAC tune ups.”

    Karim J.

  • Excellent customer service!

    “Excellent customer service! Jason helped us and made sure to explain what the problem was and what are options were. He was trustworthy and made me feel confident that we getting good service.”

    Allan M.

  • what impressed us the most is that he truly cared about our particular needs.

    “We needed help urgently and Rescue Air really lived up to its name; Roman was prompt, professional and knowledgeable, but what impressed us the most is that he truly cared about our particular needs and how Rescue Air could best serve those needs. The installation crew did a great job too and were exceptionally neat. We feel strongly that we made the right choice!”

    Debbi A.

  • What a great experience!

    “The great reviews on Yelp got me to call Rescue Air but their amazing customer service will keep me as a customer. My a/c wasn't cooling well so I called to set up an appointment. They advised me someone would be out within 3 hours. Wow! It was already almost lunch and I really expected it to be the next day before someone could come. So this was the first pleasant surprise. Within an hour and a half, Roman had called and advised he was about 25 minutes out and would be here shortly. Second pleasant surprise. Roman arrives exactly as stated (which, by the way, was earlier than expected) and quickly and efficiently identified the problem. The end price was actually lower than his original estimate and was actually less than I was expecting overall. Third VERY pleasant surprise. What a great experience! Roman couldn't say enough good things about his company. Happy employees make for happy customers. Thank you, Roman, for getting me cool again. And thank you, Rescue Air, for being a great company.”

    Deborah H.

  • I can tell you that Rescue Air and all their people are the ABSOLUTE best that I have every dealt with.

    “I have been a homeowner for nearly 50 years and that is enough time to get a LOT of experience with sick air and heating systems. During that time I have dealt with a lot of companies in the metroplex and I can tell you that Rescue Air and all their people are the ABSOLUTE best that I have every dealt with. Honesty and integrity are highly important but these characteristics can be found here and there, now and then. However exceptional competence is rare and to find it coupled with the very highest standards of honesty and integrity are almost unheard of. I bless the day that I found these people because I KNOW that they will always do whatever it takes to get the cool air flowing again as soon as humanly possible AND that the work will be done to the very highest standards. Roman and Mike and all their people are the very best; if they tell me there is a problem and it needs to be fixed I know that 1) there really is a problem, 2) it will be fixed, and 3) the charges will be both reasonable and correct.”

    Jay C.

  • He came out promptly, was very professional & courteous, and got our heat going.

    “Dean did a great job getting our heating issues resolved. He came out promptly, was very professional & courteous, and got our heat going. We will recommend Rescue Air to friends in the future.”

    Jen S.

  • They are top notch in every way.

    “My second home dealing with Rescue Air and they are top notch in every way. I had an entire unit installed at my old home and had a leaking A/C in a new home I bought. Roman checked out the problem, gave several solutions with different price ranges and explained the issue and what caused it. He also told me about future problems that might occur and how to prevent them. Professionalism, courtesy, and promptness describe the team at Rescue Air. Excellent company to do business with!”

    Donnell W.

  • Rescue AIR was timely, honest, and incredibly hard-working.

    “I own several investment properties, often use contractors and found the repairman from Rescue AIR was timely, honest, and incredibly hard-working. Beyond that, the technician was an impressive problem solver who was able to resolve my problem quickly. I would definitely use them again.”

    Lisa F.

  • Call them for great service!

    “We had our AC unit shut off on us and within 15 minutes of calling Rescue Air Heating Cooling they were at the door ready to go! Roman was fast, efficient, and very knowledgeable. The unit has a short life span on it and we'll definitely be calling them when we are ready to replace it. Call them for great service!”

    Art C.

  • I hit the jackpot... this I'm sure of after my service call was completed today

    “Being new to this area, I was so skeptical as I looked for a company that I could trust and feel confident about calling whenever needed. After quite a bit of online searching and reading reviews, I hit the jackpot... this I'm sure of after my service call was completed today by Rescue Air! My issue was minor, but no less important to this company. Just needed an A/C check and system tune up in an older house that we bought. Our appointment had to be rescheduled several times due to the weather. Each time, Michael was proactive in contacting me and always trying to accommodate my schedule. As soon as the temperature cooperated, I called and they were out at the best time that worked for us! Going forward, this is definitely my HVAC company of choice! Michael you've earned a long term customer here... The customer service, timeliness, flexibility, and fairness in price is unmatched!”

    Ms. J.

  • Absolutely great service!

    “Absolutely great service! Jason was extremely timely, helpful and knowledgeable. I will be turning to Rescue Air for all my future AC/heating needs and will recommend them to all my friends.”

    Matt C.

  • He arrived on time, diagnosed the issue, and went to work.

    “Roman was very professional. He arrived on time, diagnosed the issue, and went to work. He gave us the option to repair or replace. After working through the numbers we decided to repair for now, but with a plan to replace within a year. Roman was very patient while we made our decision and did not push us one way or the other. When it's time to replace I will be calling Rescue again. Thanks guys.”

    Jason H.

  • Dean Dyslin is AWESOME!

    “Dean Dyslin is AWESOME! He came in and immediately fixed my heating, after being told by other Heating and Air Conditioning companies that it would take $1500 to fix. If you are looking for a HONEST Air Conditioning and Heat company to come to your home call RESCUE AIR HEATING & COOLING”

    Leslie G.

  • Knowledgeable, responsive and friendly.

    “We had one of our outdoor HVAC units replaced by Rescue Air, and we joined their Service Program. They've been out once for our twice a year service check and everything went fine. Unfortunately a couple months later our old unit quit cooling. They had a repairman out within a couple hours who quickly diagnosed and fixed the problem (bad capacitor) within minutes of arrival. These guys are great! Knowledgeable, responsive and friendly.”

    Joe Frank B.

  • I've never been pleasantly surprised by an a/c repair guy before!

    “One of my thermostats went dead last night. We've had this same problem before- no power to the thermostat, so nothing on the screen and no heat or a/c. When this happened last year (in the middle of August of course) we called Rescue Air, primarily because of Yelp reviews. They came out promptly and replaced a transformer which fixed the problem. It was obvious that the current problem was the same as last year. Called Rescue Air this morning and they were able to get to us by mid-afternoon. The repair guy, Joe, was quick to find the problem and get it fixed. He even added a fuse so the problem wouldn't happen again. He checked the rest of the wiring to the transformer. He also went out and cleaned up some of the wiring on the a/c unit outside. I knew the transformer would be covered under their repair warranty but I was wondering what all this extra service would cost. Joe pleasantly surprised me when he said there was no charge for anything today. I've never been pleasantly surprised by an a/c repair guy before! I'll be calling Rescue Air and requesting they send Joe out to do our regular Spring inspection on both of our systems very soon.”

    Bill R.

  • went above and beyond

    “I called 10 different companies to try to get estimates and understand what was going on with my AC. With every company, I felt like I was being sold this or that and they were just trying to push product on me. Rescue Air took the time to give me a full review of my system and walk me through everything that was going on before telling me I needed a new system. They also gave me the option to choose from a variety of units and were able to unbiasedly tell me what the best one on the market is instead of just pushing the one item they are authorized to sell. I also told them how important value was in the system I wanted to purchase. I own a home and plan on making it a rental so it will be with me for a long time and I wanted something I wouldn't have to think about for a long, long time. They not only found me the right system but did a great installation and went above and beyond to repair some of my duct work since it wasn't optimized to it's fullest potential. I came into this process not knowing what to think when it came to ACs and didn't know who to trust. The guys at Rescue Air taught me more about my system than I ever thought I would know and I feel confident I made the right choice. I would highly recommend Rescue Air.”

    Alex M.

  • And we're throwing away all the other guys' numbers!

    “We've just had Mike out for our malfunctioning A/C. He not only returned our after-hours call promptly, but also showed up within 15 minutes, explained the problem, and sorted us out efficiently and without charging us, well, anything at all due to the nature of the issue. We will definitely be calling Mike and Rescue Air for our A/C and Heating needs in the future. This is a small, independently-owned business at its best, and it is so worth supporting. We've had several A/C companies out in the past for various issues, have never been satisfied enough to call them back, and have been wishing we had someone honest, reliable, and prompt for our return business. Now, we have Rescue Air! And we're throwing away all the other guys' numbers!”

    Ailise L.

  • Super pleased with the service from beginning to end.

    “My heat went out on the weekend. I heard from a friend to contact Rescue Air. He said they were awesome. They didn't disappoint! Called them on Sunday to have them contact me on Monday regarding an appointment. They contacted me first thing Monday morning and gave me a 2 hour window. Not often you get a 2 hour window with most companies! The tech came out and diagnosed the problem promptly. He replaced the part and did some additional checks and preventative maintenance I would've never expected! And it didn't cost me an arm and a leg. Super pleased with the service from beginning to end.”

    Jeff P.

  • Friendly, professional and overall amazing service and exceptional experience!

    “Woke up this morning with one of our heating units not working. Based on the yelp reviews called Rescue Air and within an hour and half Michael was at our door. Friendly, professional and overall amazing service and exceptional experience! Based on our experience, we signed a maintenance agreement with Rescue Air. Highly recommend them.”

    Ariyana G.

  • Michael and his team are awesome.

    “Michael and his team are awesome. We had a unit go out on one of the hottest days of the summer and Michael was able to get out to our house, recharge the unit and have our house at 68° in record time. All phone calls were answered/returned promptly and professionally and everyone I dealt with was courteous and on-task. I highly recommend this business for all of your A/C needs in the Dallas heat!”

    Alicia T.

  • RescueAir, immediately diagnosed the problem and fixed it on the spot.

    “Our A/C died Sunday night, and the next day we suffered through 100 degree heat because the best any other company could do was Wednesday. With temperatures predicted to rise (!), I wasn't sure we'd make it. Then I remembered my neighbor works for RescueAir. Roman came over, immediately diagnosed the problem (capacitor), and fixed it on the spot. So very thankful!”

    Daniel B.

  • I'm very happy with the service I received today.

    “I'm very happy with the service I received today from Jason. He took a very thorough look at my unit and answered all of my questions of which there were many. He replaced my capacitors and helped me understand how my unit functions. He took his time and didn't rush and made me feel confident in the work. Jason was super courteous and made sure they protected my floors while working by wearing show covers and using a drop mat just in case water went everywhere. I will definitely use Rescue Air for future repairs as based on his assessment there may be further work to be done later. My a/c is up and running and I'm glad!”

    Lisa W.

  • Rescue Air was referred to me by one of their other clients and I was amazed.

    “Rescue Air was referred to me by one of their other clients and I was amazed. It was easy to reach out and request service on their site, they responded within an hour, and had Roman out within a few. He was polite and knowledgeable and explained in detail the issue, the solution, and the next steps. I would definitely recommend to my friends, family or anyone that asks!”

    Amy S.

  • The technician, Jason, was wonderful!

    “Great experience with Rescue Air. Called on Friday, got an appointment for the next day, Saturday. The technician, Jason, was wonderful! Took time to analyze our furnace, troubleshoot the problem and educate me on what was taking place and the solution options. Installed part and with care made sure the system was functioning as it should. He further discovered that our old thermostat needed changing. He walked me through how to do that myself and I was able to purchase a Honeywell(based on his recommendation) that day and install from the instructions he had given me. Great Service!”

    John M.

  • Dean promptly arrived at our house, he was courteous and thorough in his assessment.

    “Rescue Air did a great job quickly assessing our heating issue and making the necessary repair! Our heater went out on Saturday, Dean promptly arrived at our house, he was courteous and through in his assessment. The igniter was out and he didn't have the part, however, he was able to partially get some heat back to us and let us know he'd be back first thing Monday to complete the repair. He arrived Monday like promised and had the heater up and running within 15 minutes. We're so grateful for Rescue Airs prompt response and ability to get our heater back to normal in a timely manner at a reasonable price. We would definitely use them again and recommend them to others!”

    Tricia R.

  • He was incredibly polite, knowledgeable and upfront about what service we needed.

    “Dean D. just stopped out to provide a spring AC tune up. He was incredibly polite, knowledgable and upfront about what service we needed today vs. what could wait. My favorite part, he wore shoe covers and used a rug to cover the floor when he pulled the attic stairs down. I really appreciate people that respect my property and treat it like there own. I will definitely use them again. Thanks for the great first impression!”

    Travis W.